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A City based banking institution wish to hire a payments manager to ensure colleagues work within and adhere to the bank’s policies and risk appetite. The successful candidate is responsible for leading the team to deliver exceptional customer service and ensure a streamlined service for the customer
Main Duties
Apply industry knowledge and experience to drive Payment Operations forward for the bank. Payment scheme rules, particularly Faster Payments, CHAPS, Bacs, SEPA and SWIFT
Supplier management, PSD2 and Transfer of Funds regulations, the operations of sponsor banks, cost control and trade body activities as they link to Payments
Provide leadership, coaching and direction, fostering a positive and collaborative work environment.
Recruit, train and develop team members to ensure they have the skills and knowledge to perform their roles effectively
Oversee the delivery of exceptional customer excellence.
Act as a reference point for stakeholders across the bank.
Manage 3rd party suppliers relevant to role
Manage day to day operation of the team, including resource scheduling, resource allocation to meet service levels of agreement and performance KPI’s.
Implement operational best practices to optimise efficiency and productivity, while maintaining a high standard of service and culture
Identify opportunities of process improvement and implement initiatives to streamline workflows, enhance productivity, and improve customer service delivery.
Experience Required
- Experience of managing a Payments Operations team to deliver customer excellence
- The ability to work under pressure and lead a team to produce a high, accurate output of work
- Experience of performance management and supporting colleagues to work within performance tolerance
- Comfortable with ambiguity and change, and happy working in a fast-paced environment
- Awareness of working within a regulated industry, adhering to regulation and prescribed risk appetite
