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Client Service Executive

Morris Jane
Posted 22 days ago, valid for 7 days
Location

London, Greater London EC2V 7WS, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • My client, a leading UK Wealth Manager, is seeking a Client Service Executive to be the primary point of contact for client inquiries.
  • The role requires managing the client lifecycle processes and ensuring excellent client service while adhering to the RIM Operating Model.
  • Candidates should have experience in a similar role within Financial Services, with a focus on managing end-to-end administration processes.
  • The position offers a salary of £30,000 to £35,000 and requires at least two years of relevant experience.
  • Successful applicants will also need to have grades A-C at GCSE or equivalent in English and Maths.

The Role

My client, a leading UK Wealth Manager, are seeking a Client Service Exectuive who will act as the primary point of contact for client enquiries. Manages all client lifecycle processes and oversees the operating model for their respective investment management team whilst delivering and contributing to excellent client service.

Outcomes of the Role

  • Develop and maintain relationships with clients and business stakeholders, utilising knowledge of the business and client requirements to deliver the desired client outcomes.

  • Manage the client lifecycle administration process to ensure a timely and efficient client experience.

  • Take ownership and accountability for all client administration tasks. Act as the main liaison between the client, your investment team, operations and other key stakeholders and ensure all parties are kept informed.

  • Ensure all client lifecycle processes are followed and adhered to in accordance with the RIM Operating Model (e.g. end-to-end management of account opening, on-boarding and transfer processes; processing client payments and account amendments; supporting quarterly portfolio valuation processes) whilst all process enhancement suggestions are escalated accordingly.

  • Understand client suitability requirements and support your investment team with regard to gathering the relevant information to support client suitability (e.g. ATRQ, Financial Questionnaires), producing client summaries/welcome letters.

  • Work closely with the team and wider administration functions to develop and share best practice.

  • Act as the first point of contact for clients, assuming the role of the "go to" person for administration queries. This includes attending client meetings and leading discussions regarding client administration matters.

Knowledge & Experience

  • Knowledge of regulatory environment in which we operate.

  • Understanding of the products and services we provide.

  • Experience working in a similar role in Financial Services managing end-to-end administration processes.

  • Experience managing administrative staff (desirable).

  • Client Facing Experience (desirable).

  • Grades A-C at GCSE or equivalent in English and Maths.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.