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A new position has been created within a highly successful Mortgage Intermediary based close to London Bridge.
The role
We are looking for a highly motivated individual, capable of taking ownership and responsibility of delivery against targets, to manage this team and become a member of the wider senior management team.
Skills
The candidate should be familiar with the mortgage industry, and ideally have had exposure to working in a customer service environment.
Experience of performance management, including the ability to train and develop team members is essential, ensuring both quality of service and delivery against targets.
You should be able to quickly grasp new systems and concepts, identify new opportunities, and be capable of developing and implementing new processes to realise these.
The successful candidate will require strong data skills, and be capable of delivering and analysing MI to present to peers, with a view of continuous improvement.
Key Tasks and Responsibilities
Responsibility for performance management: Team members to be set objectives and managed to outperform them. Seeking continuous improvement through identification of training needs and delivery against these to upskill staff.
Processes and Systems: responsible for ensuring that the team has robust processes in place, maximising efficiency and effectiveness of resource capacity.
Strategic direction: this role is expected to set the direction of the team, with a willingness to challenge the status quo, identifying and introducing new services and refreshing scripts to maximise service conversion rates, whilst maintaining a highly valued service to clients.
Marketing of Services: this role is expected to work closely with Marketing and Corporate colleagues to ensure the services are appropriately positioned and marketed, with a view to increasing the take-up of the services offered by the team.
Liaising with service providers: ensuring that the client messaging remains relevant, and any end-to-end service delivery issues are identified and communicated for resolution.
Liaising with internal brokers: ensuring any end-to-end service delivery issues are identified and communicated for resolution, with accurate records being maintained of introducer payment entitlements and an appropriate regime for allocation of client bookings to Protection brokers.
The role is offered full time/office based and will come with a comprehensive package including basic salary to £50k + performance bonus. Interviews are available immediately.
