Account Handler - P&C 13 Month FTC

Job Title: Account Handler | P&C - 13 Month FTC

Salary:  £40,000Location: London

Purpose of role:

Our client is seeking an experienced Property & Casualty Account Handler to join their team in the UK & Ireland on a fixed-term contract covering Maternity for 13 months. The primary goal of this position is to enhance and streamline end-to-end operational services for both our clients and our brokers/account executives.

Key responsibilities and Skills:

• Ensure efficient execution of all Broker Support tasks in alignment with company standards.
• Supervise the service delivery rendered by third-party providers, fostering positive collaboration and assistance.
• Maintain knowledge of end-to-end processes related to IBA, Premium Processing, Claims, and all middle office duties.
• Aid in preparing essential placement documentation, ensuring adherence to minimum standards and relevant market compliance procedures.
• Initiate and supervise premium processing operations, assisting processing technicians in resolving queries as necessary.
• Provide training and assistance to third-party service providers.
• Maintain an accurate and compliant record of placements using GXB.
• Utilise pertinent market and internal systems to facilitate the placement process.
• Support the internal File Audit process, collaborating with the File Review and Internal Audit team as required.
• Take responsibility for key contractual dates, including payment warranties, subjectivities, and NOCs.
• Collaborate with clients and brokers to address Cash & Credit Control issues, identify root causes of recurring problems, and suggest process changes to drive enhancements.
• Establish and cultivate relationships with vital colleagues and stakeholders, including: 
  • Risk Management and Compliance
  • Information Technology and Digital Management
  • Reporting Business Entity
  • Team Operations
  • Insurance Broking Authority (IBA)
  • Premium Processing (including Pro)
  • Claims Management
• Ensure compliance with all regulatory requirements, encompassing but not restricted to: 
  • Contract Clarity Client and Market Research
  • Key Performance Indicators (KPIs)
  • Audit Procedures
  • Authorisation Framework

Experience and Skills:

• Specialised technical expertise within the field.
• Keen int