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Role: Caseworker REF 81725
Contract Length: 20 weeks
Location: Hybrid/London - Office attendance 1 3 days per week, and as required for Business needs.
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC and Sole UK National requested
Spinwell is recruiting for a Caseworker for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE CASEWORKER
- Scrutinise and investigate requests for review and determine the appropriate response
- Managing and assessing cases in alignment with policy, operating procedures and guidance.
- Communicate with applicants to obtain additional information/evidence that may affect the outcome of their review
- Organising and leading review panels
- Responding accurately to applicants to inform them of the outcome of their query
- Ensure the ARAP Reviews multiuser email is actioned in a timely manner
- Internal Liaison with respective teams such as Eligibility and Relocations Casework
- Internal stakeholder engagement, such as providing advice and support to Policy, Secretariat and Legal
- External, Other Government Departments (OGD) stakeholder engagement
- Provide SME advice to external agencies regarding the end-to-end process
- Understand updates to OGD policies that may influence reviews
- Represent the Review Team at internal management meetings
- Maintain accurate records of decisions and evidence to support those decisions
- Adhering to and ensuring that others are complying with the wider governance and data protection protocols
SKILLS/EXPERIENCE OF THE CASEWORKER
- Experience analysing information from multiple sources, with keen eye for attention to detail.
- Delivering at pace daily targets for cases
- Good understanding of English, especially written.
- Able to use Microsoft Office 365 (Word, PP, excel etc.)
- Previous Casework Experience
- Problem solving
- Stakeholder Management
- Problem solving skills.
- Can work to targets.
- Understands Data Protection
- Empathy
If you are a Caseworker, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant
The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us and quote the role you are applying for.
We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.
