Customer Billing Specialist - Fluent German

Job Title: Customer Billing Specialist - Fluent German

Location: Stratford, London - Hybrid, Office 2+ days per week

Rate: £23.13Ph Increasing to £28.03Ph after 13 weeks - Umbrella Co Basis (Inside IR35)

Employment Type: Contract (12 Months)

Hours: Standard 37.5 Hours Per Week

Our client's is a new global business and is committed to commercial customer productivity. Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with our client's ecosystem, helping customers businesses thrive today and into the new era of electrification.Job Summary:

• Reporting to our client's Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for our client's Telematics and Data Services customers.
• This role will play an important function within our client's Global Enablement Organization to ensure a seamless invoicing and payment experience for the Pro customer.

Key responsibilities include:

• Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships.
• Lead our client's end-to-end aging receivables process to ensure timely payment.
• Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
• Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system.
• Identify and escalate complex issues to management, as necessary.
• Ensure compliance with billing and accounting regulations and company policies.
• Support market communication via email in languages other than English and German, as needed.
• Analyze and report on accounts receivable and billing metrics.
• Issue dunning letters and suspension of service notifications.
• Showcase a strong balance between protecting our client's revenue and doing what is right for the customer.
• Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings

Basic Requirements:

• Bachelor’s degree or equivalent work experience in billing, customer service, accounts receivable, or a related field.
• Proven track record of resolving complex customer concerns and aged receivables.
• Proficiency in English and German language.
• Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.
• Experience working with cross-functional teams and in a global, multi-market environment.
• Excellent communication, listening and interpersonal skills.
• Adaptability and flexibility.
• Accountability and execution oriented.
• Curious/challenges the status quo.
• Creativity and critical thinking skills.
• Self-confidence and the ability to work independently.

Preferred Requirements:

• Experience with CRM, billing, and accounts receivable software.
• Proficiency in English and German, French desirable.
• Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment.

Education Required:

• Degree Level.

Additional Information:

Note: 2 days of work currently onsite but likely to extend to 3 days in the future.

This role is INSIDE IR35