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Customer Retentions Executive

Customer Retentions Executive

Pertemps London

Posted a day ago, valid for a month

London, Greater London EC1R 0WX

£30,000 - £35,000 per day

Full Time

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Sonic Summary

The role of Customer Retentions Executive offers a salary ranging from £30,000 to £35,000 plus commission.
Located in Central London, this position requires you to handle inbound and outbound calls to retain customer business and encourage service renewals.
Candidates must have a minimum of 2 years of sales experience and at least 2 years of customer service experience.
The company values employee growth and provides benefits such as annual salary increases, a cycle-to-work scheme, and free office fruit.
This office-based role operates Monday to Friday, with hybrid working options available after the probation period.

Role: Customer Retentions ExecutiveSalary: £30,000 - £35,000 plus CommissionLocation: Central LondonHours: Monday to Friday – Office-based, with hybrid working available after probationAre you looking to join an award-winning company in central London that values your growth and career progression? Do you excel at building strong customer relationships, closing sales, and retaining client loyalty?Your New Role:

Handle inbound and outbound calls with customers who wish to cancel the renewal of their services, focusing on retaining their business.
Conduct outbound calls to businesses with expired high-value services, encouraging them to renew.
Reach out to businesses requesting refunds for products or services, aiming to minimize payouts while addressing customer concerns effectively.
Gather and report customer feedback to improve the overall customer experience.
Collaborate with the team to meet deadlines and achieve targets successfully.

To Succeed in This Role, You Will Need:

A minimum of 2 years of sales experience.
At least 2 years of customer service experience.
Dependability and a proactive approach to your work.
Strong attention to detail and accuracy.
A bachelor’s degree (preferred but not essential).
Exceptional verbal communication skills and a persuasive demeanor.
Adaptability and the ability to learn quickly, seamlessly transitioning between tasks.
High typing speed and excellent overall computer proficiency.

Why Join This Company?This company is committed to supporting its employees and offers fantastic benefits, including:

Free fruit in the office to keep you energized.
A cycle-to-work scheme for a healthier commute.
Annual salary increases to reward your hard work.
And much more to support your well-being and career growth!

Interested?If this sounds like the perfect opportunity for you, please apply today, and I’ll get back to you right away!

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