Customer Success Director [A5161]

Their B2B SaaS analytics are trusted by major global streamers and Hollywood studios.

THE COMPANY

Our Client works with the world's biggest and most dynamic technology and media companies, as they strive to deliver innovative solutions and exceptional customer experiences.

THE ROLE

As a Customer Success Director, you will be a collaborative leader, building and nurturing strong relationships with your team and clients.

Key responsibilities:

• Drive customer experience initiatives to meet ARR goals and reduce churn.
• Improve product adoption, customer satisfaction and lifetime value.
• Foster long-term executive relationships, providing leadership, support, and strategic insights.
• Design and lead world-class post-sales customer success practices.
• Add value to client relationships by actively participating in discussions and implementing proven strategies.
• Partner with Sales, Product, Engineering and Operations to enhance customer experience.
• Optimise customer lifecycle through targeted engagement programs and continuous improvement.
• Develop and mentor the Customer Success team, ensuring performance tracking and growth.
• Align with CEO, CCO and VP Sales on strategies, forecasting opportunities.
• Collaborate with Sales and Marketing to optimise upsell and cross-sell strategies for improved ROI.

THE PERSON

You will build and nurture strong relationships, both with your team and clients, focusing on fostering trust and ensuring long-term account retention and growth.

A background in the streaming and transactional Video on Demand, as well as the film and TV industry, is a plus.

NEXT STEP

If your skills & experience fit the above requirements and you would like to talk to us about this role, please apply online attaching your CV in WORD format.

WHAT TO EXPECT

• Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days.

If this role isn’t quite right, but you would like us to have your CV on file, please send it to sroffice@searchlight.global.

Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

To learn more about Searchlight, see:  www.searchlight.global