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Top reasons to work for this client:
- Basic salary to 55K per annum.
- Bonus.
- Hybrid working options (3 days per week in East London Office, Shoreditch) .
- Rewarding blend of onboarding, customer success, account growth and retention.
- Be the primary point of contact for your designated clients.
- Building client relationships with director level senior stakeholders and founders.
- Leading R&D Tax Credit Funding Consultancy working with cutting edge technologies.
- Fast paced, fun, autonomous and self-directed culture, flat management structure.
- Strong emphasis on career development.
- Change is embraced at this company so real scope to drive efficiencies and make an impact.
Benefits:
- Friday afternoons off.
- 30 days holiday per annum + bank holidays.
- Wellness budget, cycle to work scheme, discounted private health, season ticket loan, inclusive parental leave policy, study & charity leave.
Typical responsibilities include:
- Primary point of contact for assigned accounts, fostering strong, long-term relationships.
- Guide new customers through the onboarding process.
- Liaise with team leads to ensure on track to delivery of product within the agreed timeline.
- Engage key decision makers about upcoming contract renewals.
- Check-ins to assess client satisfaction and address concerns proactively.
- Advocate for customers' needs internally, ensuring they receive optimal value.
- Collaborate with the sales team to identify and maximise cross-sale and upsell.
Essential Requirements:
- Previous experience in Customer Success, Account Management, or Delivery focussed role.
- Strong understanding of CRM tools (such as Pipedrive / Salesforce) and project management software ( such as Asana / Trello).
- Exceptional communication and interpersonal skills.
- Highly organised with strong time-management abilities.
- Problem-solving mindset with a proactive approach to addressing challenges.
