CX Engineer

Computappoint

Posted 9 hours ago, valid for 23 days

London, Greater London EC1R 0WX

£60,000 - £72,000 per annum

Full Time

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CX Engineer

Salary : Up to £48k

Hybrid Status: Mostly Remote 1-2 days in office a week

Our client is seeking a skilled CX Engineer with a strong background in modern contact centre technologies to support NICE CX One. Their ideal candidate will have at the minimum 5 years of experience in application development and a mind for improving solutions to customer engagement.

What you’re responsible for:

Designing, developing and implementing solutions using NICE CX one to further improve customer experience.
Work together with cross- functional teams to improve the functionality of contact centre applications, including IVR systems, web and chatbots.
Manage and use workforce management tools like NICE or Verint to optimise operations and improve workforce management.
Incorporate AI solutions to enhance customer interaction and operational efficiency.
Oversee CRM integrations including Salesforce, ServiceNow and SAP, to make sure you have unbroken data flow and improved customer service possibilities.
Solve and fix technical issues relating to CX applications and infrastructure.

Qualifications:

Minimum of 5 years’ experience in application development within a contact centre environment.
Strong understanding of CRM systems particularly Salesforce, ServiceNow and SAP.
Experience in IVR Development and implementation.
Knowledge of Web and chatbot development and integration.
Experience with AI Technologies and their application in customer experience.
Proficiency in NICE or other Workforce management platforms are a bonus.
Having a familiarity with Genesys Pure Cloud is desirable.
Experience with workforce management systems like NICE of Verint is desirable.
Fluency in programming languages like JSON, Java, C# or Python is desirable.

To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.