Day Concierge

PMR

Posted a day ago, valid for 23 days

London, Greater London E10 6EJ, England

£26,000 per annum

Full Time

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Sonic Summary

We are seeking a Day Concierge for a residential block in East London.
The ideal candidate should have strong customer service skills and experience in a similar role.
The position offers a salary of £26,000 per annum and requires a commitment to specific working hours from Thursday to Sunday.
Main responsibilities include providing a welcoming atmosphere, managing visitor access, and ensuring the security of the building and its residents.
Candidates should be prepared to handle various duties, including parcel management and responding to inquiries in a professional manner.

We are currently recruiting for a Day Concierge to work on a residential block based in East London. Our client is seeking a professional candidate with strong customer service skills, who can provide residents with a warm and welcoming service on the front desk of the block.

Working Hours: Thursday (1pm to 7pm), Friday, Saturday and Sunday (7am to 7pm)

Salary: £26,000 pa

Main Duties:

During working hours, you will be based at the concierge desk except when carrying out any required Building Patrols.

Receive and provide accurate shift handover.
Provide a welcoming atmosphere throughout the Building.
Being always present at the Concierge Desk and ensure that all persons in the building have a right to be present.
Announce any visitors, contractors, or deliveries (where applicable) and monitor their presence on site.
Receive, log, store safely and distribute all parcels. In line with GDPR do not leave them on show to protect the Residents identity.
Answering all enquiries via email, telephone and in person in a professional and timely manner.
Monitor visually and by using CCTV, access control and any other issues of concern, to ensure these are being actioned and escalate appropriately.
Monitor, log and escalate any faults/alarms or issues with the Life Safety systems.
Ensure that all the key movements are being recorded, issued and details captured correctly and action on any missing keys.
Address any security breaches/issues and call the local authorities if necessary.
At all times you are to ensure the security of the building and its residents is not jeopardised in any way.
You are to always assist residents together with their guests and visitors when and where required.
To carry out any other reasonable additional duties as directed.

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