Location: LondonPosition: Day ConciergeSalary: £28,000 to £29,500Working Hours: 4 days on, 4 days - off 07:00am till 19:00pm
Hyperion Partners are pleased to be working on behalf of one of London's most prestigious residential developments, seeking a professional and personable Day Concierge to join their team. This is an exceptional opportunity for an individual with outstanding customer service skills, a warm and approachable manner, and a passion for delivering first-class service.
About the Role:As the Day Concierge, you will be the first point of contact for residents, guests, and visitors, providing a seamless, bespoke service in a luxurious and sophisticated environment. You will be responsible for ensuring that all daily operations run smoothly, offering support with a range of services, from managing deliveries to arranging transport and liaising with contractors.
Key Responsibilities:- Provide a professional, welcoming presence at the front desk, delivering exceptional customer service at all times.
- Assist residents with requests, including booking taxis, arranging maintenance, and managing post and deliveries.
- Maintain an in-depth knowledge of the building’s facilities, services, and local area to offer valuable information to residents.
- Coordinate and supervise contractors, ensuring that all work is carried out efficiently and in line with company policies.
- Assist in managing the building’s access control system and ensure the safety and security of residents.
- Handle any resident complaints or queries promptly and professionally, escalating where necessary.
- Maintain the highest standards of presentation and cleanliness throughout the concierge area.