Day Concierge

PMR

Posted 16 hours ago, valid for 9 days

London, Greater London E10 6EJ, England

Full Time

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Sonic Summary

Our client is seeking an experienced concierge for a luxury development in the Docklands area.
The position offers a salary of £27,000 per annum and requires experience in residential or 5-star hotels.
The shift pattern involves working 4 days on and 4 days off from 7am to 7pm.
Key responsibilities include delivering excellent customer service, maintaining security, and ensuring communal areas are presentable.
Candidates must demonstrate strong communication skills, reliability, and the ability to handle high-pressure situations.

Description

Our client is currently seeking an experienced concierge to join the team at a luxury development in the Docklands area.The shift pattern will be 4 days on and 4 days off with working hours 7am - 7pm.Salary: £27,000 per annum

Main duties:

* Deliver excellent customer service to all residents.* Greet all residents professionally and courteously.* Proactively anticipate resident's needs.* Aid and engage with all guests/residents and colleagues within the development.* Always act as an ambassador for the company.* Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.* Verify all visitors, suppliers and contractors.* Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.* Carry out regular building checks and log/report any maintenance that is required through the correct channels.* Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.* Ensure the communal areas are always kept clean, tidy, and presentable.* Report any incidents, problems, or complaints to the appropriate manager in a timely manner.* Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.* Assist with Move In's/Move Out's.

Requirements:

* Experience in Residential or 5* Hotels.* Reliable and timekeeping.* Immaculate presentation.* Strong written and verbal communication skills in English.* Have excellent communication skills.* Experience in the highest level of customer service.* Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

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