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Day Porter - North London

PMR
Posted 2 days ago, valid for a month
Location

London, Greater London N8 7HR, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking an experienced Day Porter for a luxury development in North London.
  • The role requires 2-3 years of experience in residential or 5-star hotel environments and offers a salary of £30,000 per year.
  • The shift pattern is 4 days on and 4 days off, with working hours from 7am to 7pm.
  • Key responsibilities include delivering excellent customer service, maintaining a secure environment, and ensuring communal areas are presentable.
  • Candidates must possess strong communication skills, immaculate presentation, and the ability to handle high-pressure situations.

Our client is currently seeking an experienced Day Porter to join the team at a luxury development in North London.

The shift pattern will be 4 days on 4 days off with working hours of 7am - 7pm.

Main duties:

  • Deliver excellent customer service to all residents.
  • Greet all residents professionally and courteously.
  • Proactively anticipate resident's needs.
  • Aid and engage with all guests/residents and colleagues within the development.
  • Always act as an ambassador for the company.
  • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
  • Verify all visitors, suppliers and contractors.
  • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
  • Carry out regular building checks and log/report any maintenance that is required through the correct channels.
  • Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
  • Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
  • Ensure the communal areas are always kept clean, tidy, and presentable.
  • Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
  • Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
  • Complete the am/pm/overnight operational reports and handover and report any operational issues.
  • Assist with Move In's/Move Out's.

Requirements:

  • Experience in Residential or 5* Hotels.
  • Reliable and timekeeping.
  • Immaculate presentation.
  • Strong written and verbal communication skills in English.
  • Have excellent communication skills.
  • Experience in the highest level of customer service.
  • Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.