Director of Operations - Beauty

Director of Operations, EMEA - Beauty *Advertised by OA West End

One of the fastest growing independent beauty brands in the world, is seeking a dynamic and experienced Director of Operations - EMEA to join their team in London. As the Director of Operations, you will play a pivotal role in optimising operational processes, ensuring seamless logistics, and driving strategic alignment with the company's global business objectives. This is a senior leadership position that offers the opportunity to contribute to the company's rapid growth and enhance customer satisfaction.

JOB TITLE: Director of Operations EMEA

COMPANY: Beauty

CONTRACT: Permanent

SALARY: £80,000 - £90,000

Role Overview:

• Lead and optimise inbound and outbound operational processes across the EMEA region.
• Ensure high standards of accuracy, consistency, and visibility for all shipments and clearance procedures.
• Collaborate closely with Sales, Finance, and global teams to drive operational efficiency and support customer fulfilment.
• Manage EU customs processes to ensure compliance with regional regulations.
• Oversee SKU assemblies within the Pixi system and implement robust procedures for customs documentation.
• Drive advanced inventory management and conduct monthly reviews to prevent stock shortages.
• Manage the Outbound team for timely and accurate fulfilment of retailer orders.
• Direct the preparation and communication of inbound forecasts to maintain visibility for stakeholders.
• Lead stock reconciliations, manage customer claims and chargebacks, and ensure compliance with warehouse protocols.
• Identify and implement process improvements to streamline operations and support scalability.

Experience and Qualifications:

• Minimum of 8-10 years in Operations Leadership, preferably in FMCG or beauty industry.
• Strong leadership skills with the ability to manage and develop high-performing teams.
• Experience in demand planning, forecasting, and inventory management.
• Exceptional communication skills to influence cross-functional stakeholders.
• In-depth understanding of EU import/export regulations and customs clearance procedures.
• Advanced proficiency in Excel for data analysis and reporting.
• Adaptability and resilience to thrive in a fast-paced environment.

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