Estate Operative

One of our clients is looking for an Estate Operative to join the team in their luxury residetial building based in West London.

About the role:

• Rota:7am to 7pm, 4on4off
• Salary: £28,000 per annum
• Location: West London

Requirements:

• Minimum of two years' experience in an Estate operative position
• Knowledge of Health and Safety regulations, including COSHH and safe ladder use
• Proficient in handling cleaning equipment and chemicals
• Confident, polite, and courteous communicator with strong relationship-building skills
• Exceptional customer service skills, with the ability to multitask, prioritize, and manage various tasks simultaneously

About you:

• Ability to work under pressure, executing and delivering multiple tasks within strict deadlines
• Thrives on responsibility, trusted to undertake diverse roles, plan methodically, and work independently
• Excellent attention to detail and commitment to ensure the company consistently meets its promises
• Reacts effectively, positively, and consistently to daily events as a key team member
• Strong communication skills with the ability to coordinate and liaise with different team members
• Willingness to fully engage in business operations, including problem-solving and assisting with projects as needed

Duties:

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
• Develop, implement, and maintain quality assurance protocols.
• Increase the efficiency of existing processes and procedures to enhance the company's internal capacity.
• Ensure that operational activities remain on time and within budget.
• Handle day-to-day queries and issues from residents and visitors, responding directly or escalating to Assistant Development Manager as needed.
• Welcome and manage contractors, considering project implications, ensuring smooth progress, safety, and monitoring performance to agreed standards.
• Conduct daily checks on critical areas like toilets, lifts, stairways, lighting, security, parking, waste areas, and fire safety devices.
• Complete daily cleaning of all internal communal areas.
• Ensure timely presentation and return of communal bins for local authority collection.
• Maintain clear, safe, and litter-free communal areas, both internal and external.
• Regularly inspect alarms, smoke detectors, and emergency lighting; conduct checks every 30 minutes during power outages.
• Display fire procedures, conduct regular fire alarm system checks per health and safety guidelines.
• Replace defective light bulbs, switches, tubes, etc., and perform other minor repairs as needed.
• Log and report non-manageable repair issues to Assistant Development Manager and maintain a repair log.
• Document incidents, accidents, and observations; keep records of all site work, including lift and fire alarm servicing.
• Monitor janitorial supplies and order replacements as needed.
• Attend relevant training such as Health & Safety awareness.
• Oversee general areas, including parking, pets, security, recycling, and overall site condition.
• Communicate and engage with residents as needed.
• Undertake additional duties as requested by the Estate Manager, including taking electric and water meter readings upon request.