Head of Events & Festivals

Are you ready to take the lead in the exciting world of Japanese street food? Do you have a knack for leading an energised and happy team while expertly executing events and busy services? Rainbo is searching for a dynamic, enthusiastic, and experienced Head of Events & Festivals to join our team and bring our Japanese soul food to new heights!

This senior role involves leading the events team, and we're seeking a candidate with extensive hands-on experience in the hospitality industry. This position could be a great fit for someone with a background as an Events Manager, Chef or Cook, Bar or Pub Staff, or other roles within the hospitality sector.

About Us: Rainbo is a celebration of Japan's most beloved street food, from delicious gyoza to flavourful katsu and bao. We started as a humble food truck and have grown into a vibrant brand with multiple permanent sites across London as well as a dedicated festivals, events and catering arm of the business. Our mission is to serve fresh, vibrant, and delicious Japanese cuisine with a touch of soul, and we need YOU to help us shine even brighter.

Your Mission:

• Recruitment, Staffing & Training: Scout and train the best festival warriors to join our team, ensuring they embody the spirit of Rainbo.
• Operations & Logistics: Mastermind the operations, logistics, and execution of all our festivals, events, and markets, ensuring a smooth and professional execution.
• Client Interaction: Respond to all event enquiries within 48 hours, working with customers to create their ideal menu, providing quotations, and following up with potential clients to seal the deal.
• Festival Applications: Keep our calendar packed by applying to the UK's top festivals.
• Business Development: Always be on the lookout for new business opportunities, festivals, events, markets, and catering gigs.
• Compliance & Hygiene: Ensure all our operations maintain a 5-star Hygiene Rating at all times.
• Event Excellence: Ensure every festival, event, and market we attend is executed with the precision of a samurai, delivering professional and efficient service every time.
• Financial Reporting: Get stuck into the spreadsheets and report on the P&L for every event, festival, and market within 3 working days.
• Order Management: Oversee all non-warehouse related orders for festivals and ensure we're stocked up and ready to rock.
• Storage & Mobile Units: Manage, organize, and upkeep our storage areas and mobile units, ensuring everything is in top shape.
• Company Support: Be ready to support the company and stores as needed.

Expected Results:

Events & Markets:

• Achieve sales and new business targets.
• Respond to all event enquiries within 48 hours and provide quotations within the same timeframe.
• Secure regular market pitches at premium London locations.
• Ensure all events and markets are staffed at least 2 weeks prior and maintain a 5-star Hygiene Rating.
• Guarantee all orders are made and deliveries received prior to events.
• Train all events/markets staff to team member, leader, and manager levels, with at least 2 team members trained up to a senior standard who can run events independently.
• Execute all events professionally, smoothly, and efficiently.
• Establish a reliable and well-trained core London-based events team.
• Achieve quarterly income & profit targets.

Festivals:

• Hit festival sales targets and the number of festival targets.
• Complete all festival applications prior to deadlines using standardized documents, photos, and menus.
• Staff all festivals at least 1 month before the event and train staff to team member, leader, and manager levels.
• Submit compliance documents for all events/festivals as requested.
• Order all onsite festival deliveries at least 3 days prior and efficiently receive them onsite.
• Maintain a 5-star Hygiene Rating at all festivals.
• Execute all festivals professionally, smoothly, and efficiently.
• Submit accurate P&L reports within 3 working days post-festival.
• Achieve annual income & profit targets.

Values & Behaviours:

• Leadership: Lead the events & festivals teams by example.
• Ownership: Take responsibility for all outcomes within your department, both good and bad.
• Professionalism: Work to and demand the highest professional standards.
• Proactive: Work on the front foot and help drive the business forward.
• Honesty: Demonstrate openness and develop trust with all staff and management.
• Reliability: Do what you say you're going to do by when you say you're going to do it.
• Hardworking: Set an example to peers and those accountable to you.
• Respectful: Treat all staff, management, and customers with respect.
• Ethical: Demonstrate inclusivity and conduct business right.
• Engaged: Be aware of and work towards the mission of the business.

Why Join Us?

• Exciting Environment: Be at the heart of the action, leading our presence at the UK's biggest festivals and events.
• Be the boss of your own department: Be empowered. Manage your time and your team as if it were your own business.
• Dynamic Team: Work with a passionate team who loves what they do and isn't afraid to have fun doing it.
• Growth Opportunities: Help us expand and explore new territories, bringing the joy of Japanese soul food to more people.
• Delicious Perks: Enjoy the perks of being surrounded by mouth-watering Japanese cuisine every day.

Apply Now!

If you're ready to embark on a thrilling journey with Rainbo and think you have what it takes to be our Head of Events & Festivals, we want to hear from you! Send your CV and a cover letter telling us why you're the perfect fit for this role to

Let's make Rainbo shine together!