Lead Associate – North American CasualtyIn this role you will support a portfolio of large, complex clients working as part of our North American Casualty team. You will have the opportunity to work in a fast-paced environment and engage with a diverse group of clients from a variety of industry sectors. Principal Duties/Responsibilities:Client Service and Operations:

Develop strong relationships with clients and internal partners
Manage changes in client circumstances to ensure that the cover provided matches their needs
Where a client’s needs cross over into other WTW specialties, liaise internally to ensure that WTW maintains a consistent approach
Understand, apply and explain the business unit policies and procedures
Provide technical, industry, and subject matter expertise where required
Always operate within the business’s policies and procedures
Communicate effectively with clients, markets, and others to maximise service delivery level
Develop good knowledge of all internal WTW and industry systems maintaining and ensuring all internal metrics are met
Liaise with offshore processing centres to ensure timely premium payment flow
Support peer Account Handlers and Senior Brokers through timely administration of client accounts

Placement Management:

Negotiate and place complex liability insurance programs on behalf of clients
In coordination with US colleagues, prepare underwriting submissions for distribution to London insurers
Demonstrate good knowledge and understanding of London Market Reform Contracts including quote, binder, and policy review
Undertake renewal market presentations/negotiations and make appropriate recommendations
Optimise revenue from new and existing clients through effective management of placement channels, facilities and markets for the specific client segment of the business
Ensure transparency of agency and other commitments made to carriers and clients
Ensure compliant processing of contracts as per FCA and contract certainty requirements

Retention and Growth:

Support team leaders on various strategic initiatives including development of new products, tech enabled growth initiatives, and various process improvements.
Work with WTW Account Executives to:
Develop and maintain a pipeline of prospects
Actively preserve and grow relationships with US retail network and client servicing teams to provide coordinated client service
Respond quickly and accurately to ad hoc client service requirements and new business introductions
Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities

a proactive, fast learner who can execute in a team environment
a strong relationship builder who is comfortable in a client facing role
solutions driven with an ability to own / manage various processes
detail oriented and able to manage competing timelines
relevant insurance industry experience (preferred)
degree level education or comparable industry experience
strong communication, negotiation and influencing skills
strong skills in problem solving, planning, data analysis, and numeracy

Equal Opportunity Employer At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

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