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Live In Head Porter

PMR
Posted 12 days ago, valid for 8 days
Location

London, Greater London W12 9JB, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking an experienced Live-In Head Porter for a luxury development in West London.
  • The position requires 3-5 years of experience in residential or 5-star hotels.
  • The role offers a salary of £35,000 per annum along with a 1-bedroom flat with bills included.
  • Key responsibilities include delivering excellent customer service, managing porters, and ensuring a secure environment.
  • The successful candidate must possess strong communication skills and be able to demonstrate initiative.

Our client is currently seeking an experienced Live-In Head Porter to join the team at a luxury development in West London.

The shift pattern will be Monday - Friday, 7:30am - 5pm and occasional Saturdays, 7:30am - 12pm.

Benefits Include

  • 1 bedroom flat with bills included

Main duties:

  • Deliver excellent customer service to all residents.
  • Greet all residents professionally and courteously.
  • Proactively anticipate resident's needs.
  • Aid and engage with all guests/residents and colleagues within the development.
  • Always act as an ambassador for the company.
  • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
  • Verify all visitors, suppliers and contractors.
  • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
  • Carry out regular building checks and log/report any maintenance that is required through the correct channels.
  • Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
  • Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
  • Ensure the communal areas are always kept clean, tidy, and presentable.
  • Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
  • Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
  • Assist with Move In's/Move Out's.
  • Manage 2 porters on site.
  • Clean all communal areas and handle bin stores.
  • Manage and arrange all contractors required on site.

Requirements:

  • Experience in Residential or 5* Hotels.
  • Reliable and timekeeping.
  • Immaculate presentation.
  • Strong written and verbal communication skills in English.
  • Have excellent communication skills.
  • Experience in the highest level of customer service.
  • Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.