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Luxury Cruise Consultant Needed
My client known as the Rolls Royce of cruise only specialists, are seeking a Luxury Cruise Consultant to join them, focuses on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.
Job Description
- Sales
- Answer telephones promptly, and courteously, with a smile. We aim to answer all calls within three rings
- Deal with enquiries professionally
- Keep up to date with new products on the market, new brochures, special offers etc
- Maximise earning potential of each client by offering air upgrades, additional hotel nights etc
- Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls
- Ensure clients passports are up to date, visa and health requirements are advised, clients are fully covered by insurance and so forth
- Follow up on all enquiries, quotes, brochure requests by phone or email
- Telephone selected clients with new cruise line information, event details or offers.
- Proactively develop business through consistent follow-up of sales leads
Administration
- Keep files and booking and client records fully up to date, ensure payments made, documentation passed on and so forth in a timely manner
- Handle new enquiries adding names and email addresses to mailing list
- Ensure presentation of all information is in accordance with company policies
- Ensure client preferences, interests, details etc are added to client records
- Ensure appropriate information is added to Knowledge Base
- Assist with general office duties as required
Customer Relations
- Attend and host ship visits
- Attend and host client functions
- Take a leading role amongst your colleagues at clients events and for client consultations
- Develop personal relationships with clients/suppliers
- In the absence of the Reservations Manager attend to customer relations issues
Business Development
- Take an active role in proposing improvements to systems, products sold, working practices
- Be prepared to develop and act upon the proposals you make
- Working with the reservations manager, help identity training needs and be proactive in addressing these needs
- Assist and support the Reservations Manager with proactive and positive suggestions and ideas
Package
Up to 35,000
Hybrid in London
Amazing travel benefits
Interested apply here or email (url removed)
