SonicJobs Logo
Left arrow iconBack to search
  1. Home
  2. London
  3. Mac Support Specialist - 2nd line

Mac Support Specialist - 2nd line

Apache Associates
Posted 4 days ago, valid for a month
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The job is for a 2nd Line Apple Mac Support Specialist at an MSP client in London, offering a salary of up to £46,000 per annum.
  • Candidates should have relevant experience in managing and prioritizing support tickets, specifically for Apple Mac issues.
  • Responsibilities include adhering to service processes, maintaining accurate ticket records, and striving for first-time resolutions.
  • The role is hybrid, allowing for both home working and office-based tasks in London.
  • Only applicants who meet the specified criteria will receive a response due to the high volume of applications.

Apple Mac Support Specialist (2nd Line) - JAMF - London - to £46k pa

Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London.

Your duties and responsibilities will be:

  • Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues.
  • Adhere strictly to service processes
  • Maintain accurate, comprehensive ticket records and consistently update clients
  • Emphasise quality and first-time resolution, avoiding temporary fixes
  • Escalate complex issues appropriately, ensuring tickets are detailed for efficient handover
  • Persistently work towards solutions, while recognising when escalation is necessary
  • Aim to meet daily ticket resolution goals
  • Provide on-site support
  • Diagnose and resolve technical issues following best practice protocols

This role is a Hybrid position between Home working and London office base.

Due to the volume of applicants we can only respond to candidates matching the above criteria.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Logo
SonicJobs
Your next career move. Sorted.
Search jobsbackground image

Contact us

© 2017 - 2025 SonicJobs App Ltd. All rights reserved

Terms & Conditions | Privacy Policy | Browse Jobs