Back to search
- Taking in-bound calls from tenants regarding maintenance repairs.
- Appoint, plan, and manage trade operatives work schedules.
- Complete work orders as required.
- Receiving/raising works orders and processing through the scheduling system or manually communicating work order instructions.
- Arranging and, where necessary, rearranging appointments with tenants and residents.
- Assess and arrange appointments for follow on work.
- Experience dealing with a high volume of customers over the telephone.
- Providing administrative support, ideally within a maintenance department.
- Knowledge of Microsoft applications.
- Ability to work on your own initiative in pressured situations and prioritise workload to meet strict deadlines.
- Ability to retrieve information, check facts and details and absorb information quickly.
- Excellent interpersonal skills and able to communicate with a diverse group of people.
- Social housing experience is desirable.
- Equipment and training of the systems will be provided.
- Must be available immediately or within 1 week!
