Membership Administrator

Are you passionate about delivering excellent service and creating meaningful connections? We are seeking an enthusiastic Membership Administrator to join the Royal College of Obstetricians and Gynaecologists (RCOG).

In this role, you’ll be at the heart of our efforts to support and engage with a diverse and global membership. Your work will contribute directly to the College’s mission of improving women’s healthcare worldwide. From processing membership applications and renewals to supporting our prestigious ceremonies, you will ensure our members feel valued, connected, and supported.

In this role you will have an opportunity to:

• Provide first-class membership administration, including upgrades, renewals and maintenance of records

• Support members through the membership helpline and inboxes, ensuring timely and effective responses

• Assist in organising and delivering membership ceremonies, fostering lifelong connections with members

• Ensure compliance with GDPR and data protection principles while managing member information.

For the full list of key responsibilities, please check the recruitment pack.

At RCOG, we are a values-led organisation dedicated to innovation, inclusivity, and excellence. Join a team that thrives on collaboration, mutual respect, and a shared passion for making a positive impact.

This position is well-suited to an organised, proactive and customer-focused professional who enjoys building lasting relationships and working in a dynamic environment.

• Proven experience in customer service or membership administration.

• Effective organisational skills with ability to manage multiple priorities and manage time efficiently

• Effective interpersonal and communication skills, with the ability to interact professionally with diverse stakeholders

• Confident user of Microsoft Office and experience with CRM systems (IMIS or similar is a bonus)

• A positive attitude with a commitment to providing outstanding service to our members.

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite

• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January

• 10% pension contribution after probation

• Enhanced wellbeing and family support

• Interest-free bike and season ticket loans after probation

• Tailored Learning and Development and study leave

• Affinity staff networks

• Life assurance and income protection schemes

• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.