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NICE CXOne Engineer
Location: Remote (UK)
Salary - £48-55k Basic
The Role
We’re looking for a skilled NICE CXOne Engineer to work directly with clients, offering expert guidance and technical insight into Nice CXone solutions. This role will be pivotal in delivering customer-driven contact centre solutions. Your work will encompass consulting, problem-solving, and implementing Nice CXone technologies across diverse areas, such as CRM, analytics, telecom, and social media platforms. This is a customer-focused, project-based role that combines technical know-how with business acumen to enhance client satisfaction and drive project success.
Key Responsibilities
Consulting and Technical Support
- Guide clients on best practices for configuring and implementing Nice CXone products, tailoring solutions to meet unique customer needs.
- Deliver technical setup, including programming, database design, and system configurations to ensure seamless integration with customer environments.
- Provide architectural expertise to design and improve technical frameworks and database environments that support business goals.
- Maintain in-depth knowledge of leading contact centre technologies and trends to deliver cutting-edge solutions.
Project Management
- Oversee the full lifecycle of projects, from initial scoping to final delivery, managing resources, budgets, and timelines.
- Prepare and present project proposals, including cost estimations, risk assessments, and change management plans.
- Conduct business analysis to assess client needs, designing solutions that align with their objectives and operational models.
Business Consulting
- Represent the company professionally, engaging with clients confidently and respectfully in all interactions.
- Contribute to developing client standards and provide insights into industry trends that may affect business operations.
- Partner with internal teams to assess user needs, conducting business area analysis to guide major system implementations.
- Uphold the company’s Code of Ethics and adhere to all policies to maintain trust and credibility with clients and colleagues.
If you have a strong foundation in contact centre technology with NICE CXOne, an eye for both business and technical solutions, and a dedication to delivering outstanding customer experiences, this could be the perfect role for you.
Please apply to be considered. For more information please contact Simon Bath on 07718_655_017 or simon . bath @ mexasolutions . comThis role is a live signed off position.
