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Reports to: Building managerSchedule: 12 hours shift - 7pm to 7am (4 days on and 4 days off)Salary: £26,500.00 per annum (£28,560.00 after six months of probation)Annual leave entitlement: 22 daysJob Type: Full-time, PermanentUniform: Provided after 6 months of employmentKey Responsibilities:Provide the highest levels of customer service. Reporting to the Building Manager and working with him to ensure that the services and facilities provided to all residents are in accordance with the company's standards.
Main Duties:
- Meet and greet Residents & Visitors.
- Answer enquiries by telephone, e-mail, and personal callers at the desk.
- Report any suspicious/unusual behaviour to the building manager.
- Enter all events and relevant information into the calendar.
- Report incidents, Health & Safety, and security issues.
- Ensure that entrances to all the buildings are secured.
- Accept packages on behalf of residents, store them and finally release to residents.
- Ensure that the parcel room is neat and organised at all the times.
- Accept and release apartment keys to residents, contractors, letting agents.
- Patrol internal and external communal areas, conduct building rounds.
- Monitor CCTV and handle information in strict accordance with GDPR.
- Handle any complaints from residents in a courteous manner.
- Communicate with residents via the resident's online App.
- Attend to urgent cleaning issues outside of cleaning hour.
Requirements:
- You must have a good command of the spoken and written English language.
- Have a valid passport and allowed to work in the UK.
- IT literate with good typing skills.
- Able to work on your own and under pressure.
- Well-presented and have good timekeeping.
- Must not live further than 1hr from development.
- Have good customer care understanding and be able to put this into practice.
- Be a self-starter, proactive when carrying out your duties.
