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The role: Night Concierge
Location: West London
Salary: 32,000 - 34,000
Hours: 12 hour shift - 4 days on/ 4 days off
The role of the Night concierge is to support the head concierge in the day-to-day operations of the lobby area. Provide a highly professional, friendly, and efficient service to all residents, ensuring a warm welcome, a memorable experience, and a seamless move-in process. This is an exciting opportunity to join a team in a new development opening!
Key Responsibilities:
Early Occupation Phase (during ongoing construction):
- Assist the Head of Department in ensuring a smooth move-in process for owners and residents.
- Maintain cleanliness and orderliness in the lobby, front entrance, staircase, and lifts at all times.
- Help liaise with residents, contractors, designers, removal companies, managing agents, and other visitors.
- Strictly follow the apartment key policy and procedure.
- Ensure complete resident satisfaction by delivering a memorable and professional experience.
- Assist residents and porters in clearing boxes and waste following move-ins.
- Conduct regular building patrols to ensure the safety of residents and the premises.
- Support in establishing policies and procedures relating to service standards, Health and Safety, Building Safety, and resident relations.
- Carry out additional duties such as arranging PPE for visitors, assisting with luggage, and helping with furniture setup in communal areas.
Full Occupation Phase:
- Implement and manage services as defined by the Resident Operations Manager or General Manager.
- Handle assigned tasks and perform other reasonable duties as required.
- Provide accurate and up-to-date information to both residents and colleagues.
- Ensure effective shift handovers by giving and receiving detailed handover notes.
- Safeguard and manage pass keys in compliance with key policies.
- Attend meetings to ensure efficient communication within the team.
- Monitor arrival and departure schedules to anticipate and address visitor needs.
- Respond to resident and visitor enquiries, seeking assistance when necessary.
- Maintain and update the concierge software regularly.
- Attend all required Health & Safety and fire training sessions to comply with legal requirements.
- Promptly report any accidents, near misses, or hazards to your manager or supervisor.
- Be familiar with the fire policy and emergency procedures, including how to respond to an activation.
Requirements:
- Relevant experience within luxury residential or hotel settings, ideally as a Night concierge.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and Outlook.
- Impeccable appearance and presentation.
- Highly organised with exceptional attention to detail.
- Passion for delivering high standards of personalised service with confidence and calmness.
- Personable, empathetic, and warm with a conscientious attitude.
- Willingness to adapt and work flexible hours.
If you are passionate about providing first-class service in a luxury environment, apply today to become a vital part of the team!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
