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We are looking to hire a professional Night Concierge to work on a luxury brand new residential block based in South East London.
The successful candidate will provide a safe residential environment, high level of intuitive service and customer care combined with personalised communication/interaction with all stakeholders all in line with he agreed service standards and procedures.
Concierge duties:
- Manage all aspects of front of house concierge office.
- Assisting residents, contractors, and visitors when and where required.
- CCTV monitoring.
- Routine Patrols of the development.
- Electric meter and water reading for residents.
- Keeping a diary of all works and visits.
- Reporting Faults and Defects through appropriate channels.
- Answer telephone calls and emails and logging of messages.
- Signing in and out visitors and contractors.
- Receiving parcels and letters on behalf of residents then programming them on a parcel data base system before putting them on shelf for collection.
- Key Holding and management, programming fob keys and car remote control fobs for contractors and residents.
- Handing out keys and access fob to cleaners, residents and contractors as required.
- Able to give a clear and concise handover at the end of the shift.
