Brand New job opportunityClient Operations & Relationship ManagerAre you looking for a varied and busy client facing role in the Insurance Market?The ideal candidate will have a Project Management or Problem Solving mindset and enjoy building and managing client relationships.Location: Fenchurch Street, London (4 days in office with one day WFH)Reports to: Head of OperationsContract: Permanent, Full-TimeSalary: Up to £60,000 + Bonus + BenefitsA young and ambitious MGA, Lloyd's broker and coverholder organisation are searching for a new Client Operations & Relationship ManagerYou will manage the full client lifecycle, from pre-onboarding assessment to ongoing support and offboarding, ensuring a seamless experience for MGAs/schemes working with the company.Key Responsibilities1. Pre-Onboarding & Due Diligence* Collaborate with the sales & business development team to ensure a smooth transition from deal closure to onboarding. 2. End-to-End Onboarding Process* Act as the primary point of contact for new MGA/scheme clients. * Work with internal teams (Finance, Tech, Operations, Compliance, Marketing) to ensure all processes are in place before go-live. * Develop and maintain a structured onboarding process. 3. Ongoing Client Success & Relationship Management* Serve as the go-to relationship owner for MGAs, ensuring a seamless partnership experience. * Proactively identify potential operational risks and troubleshoot issues. * Conduct quarterly business reviews with each MGA. 4. Offboarding* Manage offboarding processes, ensuring a smooth transition and data security compliance. 5. Ad Hoc Projects* Support the wider team with ad hoc projects as required. Key Skills Required* Experience in the insurance market, ideally the MGA market. * Project management mindset with the ability to handle multiple client onboardings simultaneously. * Exceptional problem-solving skills and ability to work independently. * Strong background in building and managing client relationships. * Excellent communication skills for developing good working relationships internally and externally. * Ability to collaborate cross-functionally with sales, compliance, operations, finance, and tech teams.
Back to searchOperations and Client Onboarding Manager
Harrison Holgate
Posted 9 hours ago, valid for a month
London, Greater London EC1R 0WX
Full Time
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Sonic Summary
- A new opportunity for a Client Operations & Relationship Manager has emerged in the Insurance Market, located at Fenchurch Street, London, requiring 4 days in-office and 1 day WFH.
- The ideal candidate should possess a project management or problem-solving mindset, with experience in the insurance market, particularly the MGA sector.
- This permanent, full-time position offers a salary of up to £60,000, along with a bonus and benefits.
- Key responsibilities include managing the full client lifecycle, from pre-onboarding to offboarding, while ensuring seamless client relationships and addressing operational risks.
- Strong communication skills and the ability to collaborate cross-functionally with internal teams are essential for success in this role.
