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Job description:
About the role
Are you proud of your perceptive listening skills? Do you enjoy dealing with people and offering assistance? This is a position where you will get the chance to use these fantastic attributes and make a career out of it!
International SOS is currently recruiting an Operations Specialist to join its team of Medical, Security and Logistics experts based in London, Chiswick
This role is based on-site at the enjoy-work offices in Chiswick.
Shifts are 3 days on, 4 days off weekly.
Key responsibilities
Operations Specialists duties:
-Demonstrate a compassionate and proactive attitude when answering queries with the objective of exceeding expectations
-Coordinate cases effectively by booking appointments, authorizing treatments or handling policy claims using professionalism and care
-Assess situations, co-ordinate medical care and communicate logistics across the world
-Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.
About you
Here at international SOS we are on a mission to help others; we are looking to recruit like-minded Operations Specialists.
In order to be successful in this role you will need:
-Excellent communication skills (verbal and written)
-Critical thinking and organisational skills to handle a variety of situations
-Naturally sympathetic with determination to help people
-The ability to take ownership of protecting data and process integrity
-Confidence in using Microsoft Office
-Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial
-Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred
Benefits
Operations Specialists will receive:
-Starting Salary of £28,000 per annum, eligible for overtime allowances and salary increases based on performance
-Structured career development track, with opportunities for progression
-18 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave
-A day’s leave for your birthday
-Private health care, dental cover, pension scheme, life insurance, paid volunteering day
-Subsidised staff cafeteria and free tea, coffee and fruit
-Discount schemes (Cycle2work, lockers, showers, season ticket loans, gym discounts)
-Access to our Employee Assistance & Employee Support Programme
-Access to Chiswick Business Park Enjoy Work events
-Start date Operations Specialist: 4th November 2024
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