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We are seeking an experienced and detail-oriented Galileo Ticketing Supervisor to manage and supervise the day-to-day operations of this busy team. This role will ensure smooth ticketing processes, accurate bookings, and effective customer service. The ideal candidate will have a solid understanding of Galileo's booking and ticketing software, along with the leadership skills to oversee a team while maintaining operational efficiency.
- Oversee and ensure the smooth operation of the Galileo ticketing system.
- Monitor the integrity and accuracy of all ticketing and booking transactions processed through Galileo.
- Troubleshoot system issues and collaborate with IT or Galileo support teams to resolve any technical problems.
- Perform regular audits to ensure all bookings and transactions comply with company policies and industry standards.
- Team Supervision & Training:
- Lead and manage a team of ticketing agents or clerks, ensuring they are fully trained and proficient in using Galileo.
- Provide ongoing training on Galileo's booking system, new features, and best practices for efficient use.
- Conduct regular performance reviews and offer feedback to enhance team productivity and customer service quality.
- Provide guidance and assistance to team members in handling complex ticketing issues or customer inquiries.
- Customer Support & Issue Resolution:
- Handle escalated customer inquiries or complaints related to Galileo bookings, ticketing errors, or system failures.
- Ensure customers receive timely and accurate assistance for booking issues, refunds, or exchanges.
- Assist in resolving complex problems that arise with Galileo ticketing, such as fare discrepancies, booking errors, or technical issues.
- Ticketing Process Oversight:
- Ensure all bookings, ticketing, and transactions are processed efficiently and accurately.
- Monitor ticket availability and pricing to ensure that the system is updated and aligned with real-time availability.
- Assist in implementing and maintaining ticketing policies, ensuring compliance with company guidelines and industry standards.
- Reporting & Performance Monitoring:
- Generate regular reports on ticket sales, bookings, and system usage, and analyze data to identify trends and areas for improvement.
- Track team performance and productivity metrics, providing feedback and recommendations to the management team.
- Assist in the development of strategies for optimizing ticket sales and improving the overall customer experience.
- Collaboration & Communication:
- Work closely with other departments, including sales, customer service, and operations, to ensure alignment on ticketing processes.
- Act as the liaison between the ticketing team and senior management to communicate any challenges, improvements, or updates regarding the Galileo system.
- Stay informed of changes and updates to the Galileo platform, ensuring the team is kept up-to-date.
Required Skills and Qualifications:
- Proven experience 3 years in a ticketing or reservations role, with hands-on experience using the Galileo ticketing system.
- Strong understanding of Galileo's booking system, including fare rules, ticket issuance, and booking procedures.
- Excellent leadership and team management skills, with experience supervising and training a team.
- Strong problem-solving skills with the ability to troubleshoot and resolve ticketing issues quickly and efficiently.
- Exceptional attention to detail and accuracy in processing bookings and ticketing information.
- Excellent communication skills, both written and verbal, to interact effectively with customers and team members.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software tools.
Preferred Qualifications:
- Previous experience working in a TMC travel agency, airline, or similar organization.
- Certification or training in Galileo or other Global Distribution Systems (GDS).
- Knowledge of industry-specific regulations and compliance standards for ticketing.
- Experience with reporting tools or CRM systems.
Additional Information:
- Opportunity for growth within the company.
- Hybrid Working
- Salary up to £46,000
- Great career opportunities
Interested please email or apply here
