- Good communication skills.
- Proven experience of excellent customer services skills.
- Excellent organisation skills.
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
- Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner.
- Work as part of a high performing team and ensure your actions are supportive of the team being successful.
- Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system.
- Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs.
- Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
- Phoning residents to ensure access is gained for works.
- Work with emergency appointments and resolve scheduling conflicts.
- Ensuring that subcontractors are completing jobs on time, and they submit completed paperwork correctly ready for supervisor’ review and contractor payment
- Escalate any operatives/ contractors’ issues to the relevant surveyor/ Head of Service
- Ensuring you have the “first time fix” approach.
- Assisting operatives/ supervisors / surveyors
- Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service
- Maintaining the team inbox and the CRM cases and answering queries.
- Updating the system with relevant information and create reports for analysis
- Other administrative duties to support Property Services and liaising with other departments where necessary.
- Any other reasonable duties to support service delivery.
- Good level IT skills and literacy
- Good communication skills, both oral and written
- Self-motivated, resilient, assertive and confident
- Proven experience of excellent customer service skills
- Excellent organisational skills
- Ability to scrutinise data and provide recommendations.
- Experience of working in the Housing/Property sector
- Aptitude for complex data analysis and report compilation