YOU MUST COME FROM A THEATRE OR HIGH END RESTAURANTOR MEMBERS CLUB

Reporting to General Manager

Job Overview:To Support the General Manager in the day to day running of the business. Be part of the management team to help facilitate the smooth and efficient transition of pre opening to full launch of a multi-use Theatre and Hospitality venue.To supervise in-house specialist teams on integration of Entertainment programme and F&B offers including a Late Night offer. To ensurethatrelevant policies are upheld,revenue/profit maximised without compromising service standards.

JOBRESPONSIBILITIES(notexhaustive):

1.PEOPLEMANAGEMENT

Tobepersonallyresponsibleandaccountableforidentifyingappropriatestaffinglevels,therecruitment of quality personnel, staff induction and to ensure that the appropriate level of trainingisdeliveredtoallemployeesinaccordancewithbrandvalues.

Maintain highly motivated management andstaff.

Todevelopallpersonnel,producetrainedmanagementandasuccessionplan.

Monitor, analyse and be proactive in relation to staffturnover.

To ensure that all personnel are fairly and equally treated with regards to training/developmentandpromotionopportunitieswithinthecompany.

To be responsible for the good conduct and well being of management and staff whilst in thework placeandrepresentingthecompany.

Maintain a regular appraisal process for management and staff ensuring that an effectivecommunicationprocessisdevelopedtooptimisetheperformanceofallemployees.

Ensureregularcommunicationmeetingstakeplacein corporationpre-session&post-sessiondebriefs, production / entertainment, promotions and management meetings. Maintain communication withallappropriatesupportdepartmentswithinthecompany.

2.CUSTOMERSERVICETo exceed customer expectations by developing, implementing and maintaining optimum standardsincustomerserviceacrossallaspectsoftheoperationandtoensurethedeliveryofexemplary

Assistant General Manager