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About Us
We are a new and exciting company bringing a fresh approach to the world of chocolate and pastry. Opening March 2025 in Chelsea, MAKERS is a luxury dessert and coffee shop that redefines indulgence by offering dairy-free, gluten-free, and refined sugar-free artisanal chocolates, rustic chic pastries, soft serve, and more, crafted from the finest whole, all-natural, and clean ingredients. We are dedicated to delivering an unparalleled sensory indulgence and old-school luxury hospitality with the utmost commitment to taste, health, quality, and outstanding customer experience.
General Manager
We are seeking a dynamic and experienced General Manager to lead the pre-opening set-up and day-to-day operations of MAKERS first store. This pivotal role involves liaising directly with the Founder to lead the building of the operational foundation of the business, hiring, training and managing an all-star front-of-house team, and ensuring the delivery of exceptional quality and service.
This role offers a rare opportunity to shape a new luxury brand from the ground up, creating a welcoming and warm environment in Chelsea where guests feel like family, hospitality is impeccable and heartfelt, and the team is inspired to bring their best every day. If youre ready to lead with excellence and thrive in hands-on operations, wed love to hear from you!
Job Details
- Location: Chelsea - South West London
- Salary: £53,000 per annum
- Start Date: ASAP
Pre-Opening Responsibilities
- Operational Set-Up: Lead the implementation of operational systems, including EPOS, inventory management, and rota/scheduling tools, while establishing workflows, SOPs, O&M manuals tailored to MAKERS luxury standards.
- Supply Chain Development: Identify, onboard, and negotiate with suppliers to secure premium-quality ingredients and ensure alignment with brand values.
- Team Recruitment & Training: Recruit and build excellent training frameworks to create a high-performing front-of-house team, instilling MAKERS values and delivering outstanding customer service from day one.
- Health and Safety Compliance: Using our Food Safety system, create from scratch, develop and implement health, safety, and food hygiene protocols, ensuring compliance with UK regulations.
- Customer Experience Design: Create and implement a seamless customer journey, focusing on ambiance, product merchandising, and service protocols.
- Product Knowledge:Collaborate with our Executive Chef to master every aspect of our offerings with the expertise of a chocolate sommelierimmersing yourself in every detail to confidently train the front-of-house team, ensuring they articulate the nuances of our products with passion and precision.
- Financial Preparation: Collaborate with the Founder on budgets, forecasts, and KPI development to establish a foundation for profitability.
- Community Engagement and Local Outreach: Organise pre-opening events and a soft opening to generate excitement and build local anticipation, while fostering relationships with nearby businesses, community leaders, and influencers to establish strong neighbourhood support.
Post-Opening Responsibilities
- Team Leadership: Lead, train, and inspire the front-of-house team, ensuring consistent delivery of MAKERS ethos and customer service excellence.
- Health and Safety Management: Ensure health, safety, and food hygiene protocols are consistently followed, setting up an incident reporting system for continuous improvement.
- Continuous Improvement: Regularly assess operations, gather customer feedback, and stay ahead of industry trends to identify opportunities for innovation and growth.
- Store Operations: Maintain the highest standards of cleanliness, product quality, and customer service while optimising workflows for operational efficiency.
- Financial Accountability: Own the stores P&L, tracking budgets, monitoring costs and KPIs, and driving strategies to improve profitability.
- Inventory & Supply Chain: Oversee inventory management, ensuring timely restocking and minimising waste by aligning stock levels with demand.
Key Qualifications
- Experience:Minimum 3-4 years in a management role within high-end F&B or luxury retail, with a strong focus on customer-centric operations.
- Skills: Proven expertise in EPOS systems, inventory management, financial accountability, and team leadership.
- Attributes: Warm, genuine, heartfelt, and customer-focused; entrepreneurial and proactive; detail-oriented, adaptable, and committed to excellence.
What We Offer
- A leadership role in shaping a luxury brand from its inception in one of Londons most prestigious neighbourhoods, working directly with the Founder
- Competitive salary
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Shop discounts
- Long service rewards
Do you have the experience and skills to join our team? Apply now.
