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JOB RESPONSIBILITIES (not exhaustive):
1. PEOPLE MANAGEMENT
To be personally responsible and accountable for identifying appropriate staffing levels, the recruitment of quality personnel, staff induction and to ensure that the appropriate level of training is delivered to all employees in accordance with brand values.
Maintain highly motivated management and staff.
To develop all personnel, produce trained management and a succession plan.
Monitor, analyse and be proactive in relation to staff turnover.
To ensure that all personnel are fairly and equally treated with regards to training / development and promotion opportunities within the company.
To be responsible for the good conduct and well being of management and staff whilst in the workplace and representing the company.
Maintain a regular appraisal process for management and staff ensuring that an effective communication process is developed to optimise the performance of all employees.
Ensure regular communication meetings take place incorporating pre-session & post-session debriefs, production / entertainment, promotions and management meetings. Maintain communication with all appropriate support departments within the company.
2. CUSTOMER SERVICE
To exceed customer expectations by developing, implementing and maintaining optimum standards in customer service across all aspects of the operation and to ensure the delivery of exemplary brand standards and values.
3. FINANCIAL MANAGEMENT
To deliver maximum profit in-line with budget, to forecast and manage costs appropriate to the business.
Ensure that all management controls are in place enabling maximisation of income and profit.
Ensure the venue attains the highest possible cash and gross profit margins, whilst maintaining brand standards and values.
3. BUSINESS DEVELOPMENT
To produce, implement, review and develop business and marketing plans that grow profit, deliver brand standards and values, customer service and quality entertainment.
To establish a presence in the local community, establish and develop relationships that will support the delivery of a sustainable business.
Liaise with the senior executive management team to ensure compliance and retail business development needs.
To analyse opportunities and identify areas for improvement in presentation and content, in order to exceed customer expectations (in accordance with brand values).
To utilise national and local marketing promotional initiatives (in accordance with brand values).
4. COMPANY POLICIES AND GUIDELINES
To implement and use company procedures and policies with regard to work standards, cash control, stock control and purchasing (this includes being responsible and accountable for ensuring that the venue operates as is required by statutory legislation and company policy).
To maintain all official books, documents, company property and provisions as notified from time to time in the companys manuals. Such papers and property must be made available for inspection by the company or its appointed agents at any time, and explanations given, if required.
You must account for all goods and monies received in the course of business and be able to account for such transactions as required by the company. It is your responsibility to ensure that all moneys, cheques and securities are safeguarded and banked in accordance with company policy and procedures.
You are authorised to make purchases on behalf of the company only through approved suppliers, notified in the companys manual and within approved levels. You are not authorised to sign contracts on behalf of the company without previous specific authorisation from a Director of
the company. It is your duty to ensure that goods are sold to the public in the same conditionas supplied to you through the company, and in quantities and at prices as approved by the company. Any breaches in relation to stock and prices can result in disciplinary procedures against you.
You are responsible for the total security of the business premises, its goods, fixtures, fittings and all monies and valuables entrusted to you.
You must comply with all Statutory Regulations associated with access and egress of the premises, and you must ensure that all relevant staff are properly instructed.
The management role will not include screening, guarding or protecting the club and guests other than responding to a sudden or unexpected occurrence where it is incidental to your
overall management duties.
6. LICENSING AND LEGISLATION
Undertake to hold and comply with any licenses associated with the business premises and such licenses will be held absolutely as trustee for the company or its appointed attorney.
To ensure there is no breach of any legislation, policies, regulations, Procedures and Working Practices.
To play a proactive role in the local pub/club watch or town specific licensing initiatives.
7. HEALTH AND SAFETY RESPONSIBILITIES
It is your responsibility to provide leadership and promote responsible attitudes towards Health and Safety. In so doing you will:
a) Ensure that each new employee is given induction training and orientation to include: the location of the first aid boxes, fire exits and fire fighting equipment and to be informed in the emergency evacuation procedure.
b) Ensure all employees are aware of the Health and Safety policy.
c) Keep up to date with Health and Safety matters applicable to the operations of the company.
d) Investigate all accidents with a view to prevention.
e) Ensure good housekeeping standards are applied and deliver a safe environment through maintenance of the venue and staff training.
