- Fantastic offices in London Bridge
- Coaching and paid training opportunities
- Friendly, supportive team
- Leading and growing a high-performing team of Customer Success Managers to ensure their customers receive outstanding support and value from their products/services.
- Developing and executing data-driven strategies to drive customer satisfaction, retention, and growth.
- Analysing performance data across their product lines to understand customer experience and engagement.
- Driving customer engagement through personalised communication, onboarding programs, and proactive outreach.
- Providing valuable customer insights and acting on customer feedback to inform product development and marketing strategies.
- Collaborating with internal and external teams, including radiologists, sales, marketing, product, integrations, and operations to ensure smooth onboarding and ongoing customer satisfaction.
- Cultivating a community of advocates who promote our products/services through referrals, case studies, and testimonials.
- Proactively identifying and resolving customer concerns or issues.
- Producing quarterly internal customer success reports.
- Staying up to date with industry trends, a competitive landscape, and regulatory changes affecting the healthcare sector.
- A degree from University.
- Full right to work in the UK.
- IMPORTANT – you must have experience in managing and developing a high-performance team.
- Be experienced in operational processes relating to customer success.
- Proven track record in developing and implementing successful customer success strategies.
- 3+ years experience in customer success preferably within tech or healthcare.
- Excellent communication and interpersonal skills.
- Strong analytical skills and experience using data to drive decision-making.
- A competitive basic salary of between £70,000 - £80,000 DOE.
- Fantastic offices in London Bridge (Hybrid working and flexible schedule).
- Coaching and mentoring with room for progression and paid training opportunities!
- Snack boxes are sent to you every month!
- The chance to grow and develop your skillset as this business scales.
- Friendly, supportive team.