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We have an excellent opportunity for a Guest Relations Executive to join our Front Office team at Chiltern Firehouse. You will bedriven, creative and out-going, with a natural ability to connect with people. You will have a flair for delivering personalised 360-degree service to our guests.
Whats in it for our new Guest Relations Executive?
- A generous staff discount when dining at the Firehouse
- Employee of the month and year scheme with great prizes
- Up to £1000 when referring a friend to the brigade
- Free guest experience for two including dinner and drinks
- Daily Meal Allowance
- Great local discounts
- Regular Staff events
- On-the-job and cross training
- Cycle to work scheme
- Wagestream
Our new Guest Relations Executive will have:
- an approachable and caring manner and will thrive on interacting with people;
- a proactive approach with high attention to detail;
- an understanding of exceptional levels of guest service;
- immaculate and stylish presentation;
- highest levels of intuition and discretion; and
- experiencein a busy 5* hospitality environment in a similar role isessential.
Experience using Opera PMS, Micros, GoConcierge and FreedomPay is highly advantageous.
Who we are:
The Chiltern Firehouse is an André Balazs Property, a 5 star luxury, boutique hotel and Restaurant in Marylebone. We are part of the intimate collection of Andrés distinctly bespoke hotels that include the iconic Chateau Marmont and the seasonal Sunset Beach in New York. Constructed in 1889, Chiltern Firehouse was one of Londons first purpose-built fire-stations, regarded as one of the finest surviving examples of Gothicarchitectural style, and has been elegantly restored to offer 26 bedrooms and suites.
Chiltern Firehouse celebrates contemporary, ingredient-focused cooking, with an underlying American accent, placing emphasis on seasonality and healthy eating.
If you have not heard from us within 7 days, please consider your application to be unsuccessful.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
