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Head Concierge.
An exciting new opportunity to work for a developer owner operator within the Build to Rent (BTR) sector. Our client is seeking an experienced and professional Head Concierge to lead on day-to-day duties and provide a superior level of customer service to residents and guests.
You will report to the Assistant General Manager who will escalate to the General Manager if required. You will be the main point for the concierge team and be responsible for making sure the team provide quality customer service and deal with the day to day matters in a prompt and professional manner.
The ideal candidate will have extensive experience as a concierge, with the ability to build effective working relationships and have quality communication skills.
Salary: up to £33,000 per annum
Job type: Permanent
Location: Northwest London
Work Pattern: 4 on 4 off. 9:00am to 21:00pm
Duties and responsibilities
To be main point of contact for the concierge team.
You will report to the AGM in the first instance who will escalate to the GM is
required/necessary.
To be a main point of contact, be responsible for quality customer service for
residents and guests, handling day-to-day matters in a prompt and professional
manner. Occasional, decision-making and problem-solving in the absence of
supervision will be required, given the circumstances of the role.
To conduct the required health and safety inspections and activities to assist in
keeping the development and workplace a safe environment for all.
To inspect, on a daily basis, all internal areas of the residential buildings and
report any defects, security or health and safety concerns to the General Manager
and AGM.
To set an example for other staff members by being courteous and helpful to all
occupiers in addition to members of the public, other staff, guests, and to
contractors employed on the development
To enter all relevant comments/details in the respective concierge logs/files, and
to liaise with contractors regarding signing in and out of logbooks.
To supervise any keys which may be held in reception. To ensure that they are
correctly logged in and out in accordance with agreed procedures and
safekeeping.
To carry out security inspections (internal and external) including patrols of plant
room areas
To receive and keep safe registered mail and deliveries for residents.
To deal with all general telephone enquiries and log messages.
To ensure that all incidents or accidents are logged accordingly.
Reviewing and monitoring of CCTV and images saved as necessary.
Monitor site security and report and security issues to the GM.
Skills and Attributes
Strong administrative and organizational skills
Excellent written and verbal communication skills
Excellent telephone presentation skills
High energy level
Positive attitude
Residential real estate experience helpful
Ability to prioritize and handle multiple tasks
Ability and commitment to learn new material quickly and upgrade skills
Must be able to work independently and as part of a team of professionals
Working knowledge of Microsoft Office
If you feel you have the right experience for this role then please do submit your updated CV today!
