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Job Type: Full-time, Temporary. Hybrid working.
Location: Union Street SE1 0LL
The London Fire Brigade is looking to recruit a Training Helpdesk Assistant on a 3-month interim basis. The postholder will be responsible for providing a helpdesk service for staff contacting the Training Operations team, in person, via telephone, email, and/ or other online
Day-to-Day of the Role:
- Provide a helpdesk service for staff contacting the Training Operations team via telephone, email, and other online methods during business hours.
- Offer administrative support to enhance the delivery of training courses, including maintaining manual and automated systems and ensuring accurate record storage.
- Handle communications with staff and external partners at all levels courteously and efficiently.
- Respond to enquiries promptly, assisting visitors and staff with their requirements, and ensuring high levels of customer care.
- Work closely with external training providers and other third parties to ensure efficient management of training courses and delegate matters.
- Produce standard correspondence, organise and clerk meetings, and maintain effective communication regarding training schedules and changes.
Required Skills & Qualifications:
- Proven experience in providing effective administrative support within a busy environment.
- Strong organisational skills with the ability to manage workloads and respond to changing priorities and deadlines.
- Excellent written and verbal communication skills, capable of drafting routine correspondence and reports with minimal guidance.
- Proficient in a range of IT applications and an understanding of their utilisation in a professional setting.
- Experience in a customer-focused environment with a commitment to providing excellent customer service.
- Ability to handle sensitive information tactfully and maintain confidentiality in accordance with GDPR.
If this role of interest to you and you have the required skills and experience, then please click apply.
