Customer Success Manager

Customer Success Manager with Payroll experience to join a dynamic HR & Payroll Software Provider, revolutionising people operations for UK and global businesses. Their cutting-edge HRIS platform helps organisations streamline everything from recruitment and onboarding to payroll and performance and absence management. Expanding with a 25% growth in staff headcount in the past year alone!

We’re looking for a Payroll Customer Success Manager / Account Manager to join a growing team.

You will be the primary point of contact for clients, guiding them from sale through implementation and into BAU state, building and maintain a diverse network of client contacts and becoming an established and trusted representative for the business for all customers in your portfolio.

Initially, your focus will be on Payroll software, however this will develop into touching both Payroll and HR solutions and providing world class support services for both.

Location: Remote -first but UK-based for essential company events, London & Glasgow offices available if hybrid working is preferred. Travel to London will be required on a quarterly basis for team meetings, with satellite events every 6 months for whole-company meetings.: £40,000 - £50,000 (Based on Experience)

Key Responsibilities:

Adoption & Enablement: Help clients roll out and get the most value from our software, ensuring successful implementations and maximum ROI.

Engagement & Resolution: Build strong, trust-based relationships with clients, identifying and resolving potential issues before they escalate.

Inform & Educate: Keep clients up to date on system enhancements and new features to ensure they’re using the software to its full potential.

Feedback & Insights: Regularly engage with clients to gather feedback, turning insights into actionable improvements.

Experience required

• A background in payroll, with strong industry knowledge and experience supporting clients in-house and/or managed service environments.
• Experience in Customer Success or Account Management and experience of prominent CRM systems and practices.
• Strong relationship-building skills and the ability to create long-term, positive connections with clients that have a lasting impact on sentiment and feedback.
• Excellent communication skills, both written and verbal, enabling clear, concise and effective interactions with customers, internal teams and stakeholders.
• Ability to manage multiple customer accounts and deliver solutions in a timely manner.
• A problem-solving mindset with a collaborative spirit.
• Being timely and precise with feeding back into key software tools and where required, other systems and/or reports.

Nice to Have:

• Knowledge of HR processes or a keen interest in the HR sector.
• Fluency in a second language (Spanish or Italian) is a bonus!

Why Join

• Growth & Opportunity: Be part of a thriving company with a culture built on innovation and collaboration.
• Flexibility: Enjoy the freedom of remote-first work with regular in-person company retreats.
• Culture: Work in a supportive environment that values team spirit, development, and results.
• Recognition & Rewards: Competitive salary, fantastic benefits, and a company that celebrates your success.

Perks

• 25 days holiday + bank holidays
• A day off for your birthday - because they think you deserve it!
• Work-from-home budget
• Health Insurance, Life Assurance and Income Protection
• Regular social events - both remotely and in person.
• Flexibility to work remotely or from our offices in London or Glasgow

Apply now and become part of something truly exciting!

Zorba Consulting is operating as an employment agency for permanent recruitment and employment business for supplying temporary workers.