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Location: London
Hybrid: 3 days a week in the office
Salary: £65,000
We are seeking an experienced HR Manager to lead a team, overseeing HR operations across the UK and ROI retail teams. In this role, you will act as a key business partner, supporting our retail teams in areas such as employee relations, learning & development, employee engagement, and HR strategy. You’ll be involved in a wide range of HR initiatives, ensuring our people practices align with business objectives while supporting the growth and efficiency of the retail division.
Key Responsibilities
- Provide guidance, coaching, and support to regional retail teams on a wide range of people-related issues, including employee relations, performance management, and HR processes.
- Work across all HR functions, including reward, L&D, engagement, and employee relations, ensuring HR solutions align with business needs.
- Foster a positive workplace culture by promoting engagement and ensuring alignment with the company’s values and objectives.
- Collaborate with regional managers to identify L&D needs, develop targeted training initiatives, and maintain an annual L&D calendar.
- Stay updated with changes in UK employment law and case law, ensuring contracts, policies, and HR documentation reflect these changes.
- Work with regional managers and the Retail Director to continuously review and improve operational structures, ensuring the business remains efficient without compromising quality.
- Lead and develop your HR team, ensuring they provide high-quality HR support that meets the commercial and operational needs of retail teams.
- Oversee retail-related HR metrics, analyse data trends, and identify areas of improvement to optimize HR processes.
- Lead on HR projects tailored to the retail sector, working closely with cross-functional teams to implement and drive HR strategy across the business.
- Partner with the Talent Acquisition Team to develop a robust succession strategy, ensuring the growth of talent to meet business expansion needs.
- Manage payroll submissions, annual salary reviews, National Minimum Wage adjustments, and other retail-specific pay processes.
- Act as the main HR contact for retail store openings and closures, ensuring effective communication and consistent HR processes.
Skills & Experience Required
- Experience using HR Information Systems (HRIS) for reporting and data management.
- Ability to manage multiple projects, prioritize effectively, and meet deadlines in a dynamic environment.
- Strong analytical and problem-solving skills, with the ability to find innovative solutions to complex HR challenges.
- Strong written and verbal communication skills, with the ability to build rapport and maintain relationships at all levels.
- Ability to make quick, informed decisions while responding to shifting priorities.
- Motivated, confident, and collaborative; able to drive team performance and influence others to achieve business goals.
- Ownership of outcomes, with a focus on delivering results and improving processes.
This HR Manager role requires regular travel to retail stores, ensuring you remain connected with the business and can provide hands-on HR support where needed. You will play an integral part in shaping HR strategy and processes for our retail operations, working closely with regional and senior management teams. If you’re passionate about HR and want to make a real difference in the retail sector, we’d love to hear from you! Apply now to join our growing team.
JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business).
These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
