- Provide guidance, coaching, and support to regional retail teams on a wide range of people-related issues, including employee relations, performance management, and HR processes.
- Work across all HR functions, including reward, L&D, engagement, and employee relations, ensuring HR solutions align with business needs.
- Foster a positive workplace culture by promoting engagement and ensuring alignment with the company’s values and objectives.
- Collaborate with regional managers to identify L&D needs, develop targeted training initiatives, and maintain an annual L&D calendar.
- Stay updated with changes in UK employment law and case law, ensuring contracts, policies, and HR documentation reflect these changes.
- Work with regional managers and the Retail Director to continuously review and improve operational structures, ensuring the business remains efficient without compromising quality.
- Lead and develop your HR team, ensuring they provide high-quality HR support that meets the commercial and operational needs of retail teams.
- Oversee retail-related HR metrics, analyse data trends, and identify areas of improvement to optimize HR processes.
- Lead on HR projects tailored to the retail sector, working closely with cross-functional teams to implement and drive HR strategy across the business.
- Partner with the Talent Acquisition Team to develop a robust succession strategy, ensuring the growth of talent to meet business expansion needs.
- Manage payroll submissions, annual salary reviews, National Minimum Wage adjustments, and other retail-specific pay processes.
- Act as the main HR contact for retail store openings and closures, ensuring effective communication and consistent HR processes.
- Experience using HR Information Systems (HRIS) for reporting and data management.
- Ability to manage multiple projects, prioritize effectively, and meet deadlines in a dynamic environment.
- Strong analytical and problem-solving skills, with the ability to find innovative solutions to complex HR challenges.
- Strong written and verbal communication skills, with the ability to build rapport and maintain relationships at all levels.
- Ability to make quick, informed decisions while responding to shifting priorities.
- Motivated, confident, and collaborative; able to drive team performance and influence others to achieve business goals.
- Ownership of outcomes, with a focus on delivering results and improving processes.