HR Operations Manager

HR Operations Manager

• Location: Central London
• Job Type: Full-time, hybrid working
• Salary: £60,000 - £70,000 per annum

Reed HR seeking a HR Operations Manager to join the busy and growing Human Resources team of a Financial Services company based in Central London. This role is ideal for a professional with a collaborative and adaptable work ethic, a drive for success, and a strong background in HR generalist roles.

Day-to-day of the role:

• Serve as the first point of contact for employees and line managers on all HR queries, supporting the Director of HR with day-to-day operational duties.
• Manage and support managers with Employee Relations Casework, including grievances and disciplinaries, escalating to the Director of HR when necessary.
• Provide in-house HR advice and support, ensuring consistent application of company policies and prompt resolution of HR queries.
• Collaborate with the HR team to enhance HR system functionality across various modules such as onboarding, talent management, and performance management.
• Oversee and monitor staff performance, career development, and appraisal processes.
• Maintain personnel files in compliance with GDPR and data protection regulations.
• Identify and organise training courses, both internally and externally.
• Exercise judgment and independently take appropriate action within defined HR policies and procedures.
• Support the annual appraisal process and contribute to HR project work.

Required Skills & Qualifications:

• Generalist HR experience, including supervisory experience.
• Previous experience in an SME, startup, or similar industry.
• Strong understanding of HR principles and practices.
• Experience in implementing and maintaining HR policies.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• CIPD qualification is desirable.
• Extensive work experience at a generalist level.
• Up-to-date knowledge of UK employment law and good practice in HR.
• Experience across all aspects of HR, including learning and development, employee relations, and benefits.