Service Design Lead - Employee Services

Service / Process Design Lead – Employee Services

Service Design Lead, Employee Services, Employee Lifecycle Management, Shared Services, HR Service Delivery, Employee Experience, Organisational Efficiency, Oracle Fusion, Process Design and Improvement, Global Process Owner, Risk Management, Lean Processes

• Initial contract up to end of financial year – end of March 2025 – Multiyear Programme
• Location: Central London (Hybrid - 3 days on-site - mandatory)
• Up to £850 per day – inside IR35

We are seeking a Service Design Lead for Employee Services to provide leadership and foster a culture of innovation, standardisation, and value-for-money. This role is ideal for someone with a proven track record in service design and implementation within a modern Shared Services or Global Business Services (GBS) environment. The successful candidate will lead the development of service designs from hire to retire, ensuring seamless employee experiences.

Day-to-day of the role:

• Lead the development and integration of service designs, focusing on the employee lifecycle from hire to retire.
• Foster a culture of critical thinking and innovation, aligning with organisational values and strategies.
• Manage task assignments, milestones, and deliverables with team members, ensuring clear communication and effective collaboration.
• Process Design and Improvement: Design and refine processes for specific employee scenarios such as onboarding, maternity leave, performance reviews, leave management, employee transfers etc.
• Proactively identify risks and develop contingency plans, escalating complex issues to the Portfolio Manager as necessary.
• Engage in continuous improvement by conducting gap analyses and collating data to support data-driven decisions.
• Collaborate with stakeholders and Subject Matter Experts to implement tangible changes that enhance customer experiences.
• Operate effectively under pressure within tight time constraints and occasionally limited budgets.

Required Skills & Qualifications:

• Extensive experience in service design and implementation, preferably within a Shared Services or GBS environment.
• Operational experience and knowledge of cloud-based applications like Oracle Fusion are desirable but not mandatory.
• Strong ability to manage and engage a diverse group of stakeholders.
• Excellent problem-solving skills and the ability to challenge current practices and develop innovative solutions.
• Experience working in large, complex organisations.
• Strong leadership skills with the ability to promote an outcome-focused, collaborative culture.

In the first instance, please submit your CV.