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Salesforce Solution Architect (Salesforce Voice & Amazon Connect Experience Required)
Location- Remote , Start date- ASAP
Contract Type- Permanent, Hours- Full Time, Salary - £90,000-£120,000 + 20% bonus
A global consulting business is looking to expand its salesforce practice specifically within the Salesforce Voice & Amazon Connect Capabilities.
As a Salesforce Solution Architect for Service Cloud Voice, you'll leverage Salesforce and AI technologies to design and configure contact center solutions. Your role involves understanding customer needs, defining requirements, overseeing implementations, and delivering training while leading projects with minimal guidance, ensuring best practices in contact center design.
Key responsibilities
- Facilitate business process reviews to identify customer requirements and processes
- Translate customer requirements into contact centre design, leveraging best practices and minimizing the need for custom development
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Drive best practice contact centre design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
Requirements
- 3-5+ years project experience in a hands-on position
- 3+ years of experience with Salesforce in a development or configuration capacity
- Understanding of customer service and contact centre operations with experience solving Complex Use Cases
- Solid understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical.
Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities
