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- Location: Belgrave Square, London
- Job Type: Part-time (3 days a week)
A new exciting opportunity has become available for an experienced, proactive, and dynamic IT Training & Development Manager to join a Trade Assocation within the private sector. This role is crucial in ensuring that their employees are well-equipped with the necessary software and IT skills to perform their roles efficiently, ultimately contributing to the organisation's success.
The ideal candidate will have extensive expertise using the Microsoft technology stack, particularly Microsoft 365 and Dynamics 365 CRM.
Day-to-day of the role:
- Evaluating and Determining Training Requirements:
- Continuously evaluate current business processes and software/systems to identify inefficiencies and areas for improvement.
- Assess training needs through surveys, interviews, and performance evaluations.
- Research and recommend new software technologies that can enhance business operations.
- Monitor the performance and use of implemented technologies, adjusting as necessary.
- Training Development:
- Design and deliver comprehensive training programs focused on Microsoft 365 and Dynamics CRM.
- Develop customised course materials and hands-on exercises tailored to diverse learner needs.
- Stay updated with the latest Microsoft technologies and incorporate relevant updates into training materials.
- Training Delivery:
- Conduct engaging training sessions in-person, online, or in hybrid formats.
- Demonstrate technical features and real-world applications of Microsoft tools.
- Address participant queries and challenges effectively.
- Software Selection:
- Collaborate with stakeholders to ensure appropriate software availability and maximise efficiency.
- Identify and evaluate new software or features beneficial to the organisation.
- Consultation and Support:
- Provide post-training support to ensure knowledge retention and application.
- Collaborate with IT teams to align training programs with organisational goals.
- Evaluation and Reporting:
- Develop assessments to gauge training effectiveness.
- Collect feedback and refine training methods.
- Maintain records of training activities and participant progress.
Required Skills & Qualifications:
- Technical Expertise:
- In-depth knowledge of the Microsoft technology stack, including Dynamics CRM, Microsoft 365, Azure, SharePoint, and Power Platform.
- Strong understanding of system architecture, workflows, and integration points within Microsoft technologies.
- Training Experience:
- Proven experience as an IT Trainer, with certifications in Microsoft technologies preferred.
- Soft Skills:
- Excellent communication, presentation, and public speaking skills.
- Education and Certification:
- Bachelor's degree in computer science, IT, or related field.
- Relevant Microsoft Certifications (e.g., Microsoft Certified: Dynamics 365 Fundamentals).
Benefits:
- Competitive salary.
- Opportunities for professional growth and certification sponsorship.
- Flexible working options, including partial remote or hybrid models.
- Comprehensive benefits package including life assurance, pension contributions, discounts at over 800 retailers, access to an online wellness portal, and a private 24-hour GP service.
To apply for the IT Training & Development Manager position, please submit your latest CV to be immediately considered.
