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Help Desk Assistant

Help Desk Assistant

Burton Bolton & Rose Recruitment Services Limited

Posted a day ago, valid for 12 days

London, Greater London NW11 9NN, England

Full Time

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Sonic Summary

The Help Desk Assistant position is located in London, NW2, offering a salary of £28,500 along with pension and parking benefits.
Ideal candidates should possess a strong background in customer service and have relevant experience in a similar role.
Key responsibilities include managing customer service requirements, preparing job sheets, and calculating costs for work to be completed.
The role also involves allocating jobs to engineers, tracking progress, and ensuring client satisfaction throughout the process.
Applicants should have at least one year of experience in a customer service or help desk environment.

Help Desk Assistant

London, NW2

£28,500 + Pension + Parking

If you are a dedicated customer service professional this Help Desk Assistant could be perfect for you, excellent prospects are available to the right person.

Some of your duties will include:

- Based in the Service Department and managing the customer service requirements

- Managing client maintenance requirements and preparing job sheets on the computer system

- Calculating cost of work to be completed and producing quotations for extra work that is needed

- Allocating jobs to be completed to team of Engineers of nominated Contractors and tracking progress

- Placing orders with suppliers for spare parts, checking and processing invoices for payment

- Tracking jobs being completed from instigation point through to delivery, ensuring client satisfaction

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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