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1st Line Support£25,000 - £28,000* DOE8:30am - 4:30pm/9:30am - 5:30pm, HybridFull Time, Permanent
City of London
Are you a friendly and helpful individual with a passion for delivering top-notch customer service? Do you have excellent communication skills and a keen eye for detail? Our client, a leading Information Technology company, is seeking a talented and motivated Client Service Executive to join their team.
As a Client Service Executive, you will be an integral part of a support team, reporting directly to the Support Manager. Your primary responsibilities will include answering phone calls and emails from users, providing timely responses across multiple platforms. You will also create and maintain administration documents for the support team. Do not worry if you are new to the role - on-the-job training and online/offline resources will be provided to support your development.
Why work for this company?
- Hybrid Working!
- Paid Overtime Options
- A down to earth, supportive, and collaborative team, who are high performing and driven to succeed!
- Amazing opportunity to join a face paced firm and gain experience within the industry!
- Great company culture and team environment!
Duties:
- Liaise with internal and external teams to carry out daily tasks.
- Answer internal and external queries regarding multiple platforms.
- Test and troubleshoot user-raised issues, communicating these to internal teams.
- Assist with onboarding and rollouts.
- Monitor and manage outstanding tickets, providing updates to the team when necessary.
- Collaborate with the second-line support team on outstanding tickets.
- Assist in communicating technical updates to key contacts across the market.
Requirements:
- Previous experience in a customer service role.
- Any experience within IT is highly desirable.
- Qualifications with SQL is highly desirable.
- Friendly and helpful "customer service" attitude.
- Familiarity with the Microsoft Office Suite.
- Flexibility in working hours and willingness to provide out-of-hours support.
- Self-driven individual who can work independently and prioritise tasks.
If you are a motivated individual with a passion for customer service and IT, then we want to hear from you! Join our client's dynamic team and take your career to new heights. Apply now with your updated CV and cover letter, highlighting why you are the perfect fit for this role.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
