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- Provide 1st line IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.).
- Manage support tickets via phone, email, and remote monitoring tools.
- Diagnose and resolve hardware, software, and network issues.
- Set up and configure new devices, accounts, and applications.
- Monitor systems, perform installations, updates, and basic maintenance.
- Troubleshoot VoIP systems (training on 3CX can be provided).
- Escalate complex issues to 2nd/3rd line teams.
- Communicate clearly and effectively with users, ensuring high levels of service.
- Follow ITIL best practices and support continuous service improvements.
- Experience in a 1st Line Support or similar IT role (MSP experience is a plus).
- Solid knowledge of Microsoft 365, Windows OS, Active Directory, and networking basics.
- Familiarity with ticketing systems and remote support tools.
- Strong customer service and communication skills.
- Enthusiastic, proactive, and keen to learn and grow.
- Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial.
- £22,000 – £28,000 salary, depending on experience.
- Professional training and certification support.
- Exposure to diverse clients and technologies.
- Opportunities to progress into 2nd Line Support and beyond.
- Supportive and collaborative team environment.
- Benefits including company events, retail discounts, cycle to work scheme, and pension plan.
- London: 5 X per week
