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1st Line Support Engineer - Managed Services

MillsHill Recruitment Limited
Posted a day ago, valid for 13 days
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a 1st Line Support Engineer in a managed services environment, requiring a hybrid work model of 3 days in the office and 2 days from home.
  • Candidates should have experience with technologies such as O365, Windows, Azure, Active Directory, Windows Server, Networking, SonicWall, and Sophos.
  • The role involves logging and resolving technical incidents, meeting SLA targets, and maintaining technical documentation.
  • Applicants should have prior experience in an MSP environment and be able to thrive in a fast-paced, client-driven setting.
  • The salary for this position is competitive, and candidates are expected to have at least 1-2 years of relevant experience.

1st Line Support Engineer - Managed Services

Hybrid working, 3 days in the office 2 days from home.

O365, Windows, Azure, Active Directory, Windows Sever, Networking, SonicWall, Sophos.

My client is a leading London based managed service providers specialising in the SME Market. They have an immediate requirement for a 1st Line Support Engineer. As 1st Line Support Engineer you will ideally have a background MSP environment and be able to demonstrate the ability to work in a fast paced client driven environment.

As 1st Line Support Engineer you will be a natural troubleshooter and have skills in tech such as O365, Windows, Azure, Active Directory, Windows Sever, Networking, SonicWall, Sophos. You will be responsible for Logging and resolving technical incidents, Ensure SLA targets achieved & working to reduce SLA target times, Report on progress of incidents and update relevant service management tools, Ensure relevant technical documentation is appropriately maintained and available as well as general day to day support. This is a fast-paced office environment and so being organised and able to multi-task is key.

This is a great opportunity to join an established yet fast growing MSP. Opportunities to develop your technical skill set and career. Hybrid working, 3 days in the office and 2 days from home.

O365, Windows, Azure, Active Directory, Windows Sever, Networking, SonicWall, Sophos.

O365, Windows, Azure, Active Directory, Windows Sever, Networking, SonicWall, Sophos.

O365, Windows, Azure, Active Directory, Windows Sever, Networking, SonicWall, Sophos.

MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.