1st Line Support Engineer

Crestwave Solutions

Posted a day ago, valid for 23 days

London, Greater London SW1A2DX, England

£25,000 - £28,000 per annum

Full Time

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Sonic Summary

An exciting opportunity is available for a 1st Line Support Engineer to join a top-rated IT company in the UK and a Microsoft Solutions Partner.
The ideal candidate should have experience working for a Managed Service Provider and be proficient in various technical areas including MS Server and Active Directory management.
The role involves resolving technical issues on a busy service desk while delivering high standards of customer care and escalating problems as needed.
Candidates should have experience with Windows and Apple operating systems, MS Office Suite, and backup technologies, with exams for relevant certifications covered by the client.
The position offers a competitive salary, a fantastic benefits package, and a hybrid working model of 3 days in the office and 2 days remotely.

We have an amazing opportunity for a 1st Line Support Engineer, to join an award-winning organisation, voted one of the UK’s top 25 IT companies to work for in the UK and also a Microsoft Solutions Partner. Our client is looking for an experienced 1st Line Support Engineer, ideally with experience of working for a Managed Service Provider, to join their expanding service desk team.

Responsibilities:

Resolving 1st line technical issues on a busy service desk
Delivering high standard of customer care
Escalating problems where appropriate

Essential Experience:

MS Server 2008 – 2016
Exchange/Active Directory Management/0365
Windows 7, 8, 10
Apple OS and Apple Mac Support
MS Office Suite
Backup Technologies
Laptop/Desktop and thin client support

Exams towards certifications relevant for this role will be full paid for by the client. This role offers a fantastic benefits package and hybrid working (3 days in the office/2 days remotely).

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